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How To & Frequently Asked Questions


General Support

Phone: 208.806.0251

Email: Service@decked.com

Business Hours

Mon. – Fri. 8:00am – 5:00pm MST


FAQ Categories

General Questions
Technical Questions
Accessories
Installation
Shipping
Use and Limitations
Compatibility
Support

Help Center

DECKED FAQ

General Questions

How tall is DECKED?

What is the DECKED system made of?

How much does the DECKED system weigh?

How much weight can I put on the DECKED system?

What does "Weatherproof" mean?

Are the ammo cans waterproof?

I noticed that the spacing around my DECKED system is not consistent. Why not?

Can I load an ATV on the DECKED system?

I have a 2004 F-150, I noticed that in your product list that two 2004 F150’s show up. How do I know which F150 I have and which DECKED system fits my truck?

I have a 2007 Chevy Silverado or 2007 GMC Sierra, I noticed that in your product list that two 2007 Silverado/Sierra’s show up. How do I know which Silverado/Sierra I have and which DECKED system fits my truck?

Does DECKED offer any suggestions on how to change the ramp angle of my tailgate?

Technical Questions

What does a 2000 lb load rating mean?

What is HDPE and why do you use it?

What is the height of the DECKED system from the truck bed to the top of the deck?

What are the drawer measurements?

Accessories

Can I Install a Yakima or Thule Rack on my DECKED System?

Does DECKED make drain plugs? Are drain plugs compatible with my DECKED system?

Do you have Cargo tie downs for my DECKED System?

Installation

Where can I find a replacement installation instructions?

Why do I need to install the drawer brace?

Where can I find instructional videos for DECKED?

Do I really need to read the installation instructions and get a buddy to help me?

What tools do I need to install my new DECKED system?

How do I know if I need to install new tie-down mounts on my truck?

Shipping

Can the DECKED system be shipped to Canada?

Can I pick up my DECKED system up at a local dealer?

Can the DECKED system be shipped via UPS, USPS, or FedEx?

How much does it cost to ship my DECKED system?

How long will it take to get my new DECKED system?

Use and Limitations

How much weight can I put on the DECKED system?

How waterproof is the DECKED system?

Can you puncture the DECKED system?

Do the drawers rub on the tailgate?

Why do the drawers only pull out 4 feet?

Will the metal bits in the DECKED system rust?

Compatibility

Does DECKED fit mid size trucks like the Tacoma, Ranger, Colorado/Canyon or Frontier?

Will the DECKED System fit my extended van?

What truck models and years does the DECKED system fit?

Will the DECKED System fit in my van (Transit, Sprinter, etc.) with dual rear wheels?

Will a DECKED system fit in an 8’ pickup bed?

Does the DECKED system fit the Chevy Avalanche?

Does DECKED make a system for SUVs or Jeeps?

Will my spray in bed liner cause a problem?

Can I keep my plastic drop-in bed liner?

Does DECKED work with my bed rug?

On my Ford truck I have the tailgate step and handle, will these get in the way of my DECKED system?

Is the Aluminum F150 Light Switch Compatible with DECKED?

Is DECKED Compatible with CARGOGLIDE?

Is the system compatible with a fifth wheel, goose neck or RAM towing package?

Is DECKED compatible with a side mount tool box?

Support

What is DECKED’s return policy?

What is the warranty for the DECKED system or where can I find a warranty card?

Who do I call if I have an issue with my DECKED system?

What do I do if my DECKED system is missing item(s) when shipped to me?

What if my DECKED system doesn’t fit my truck?

What happens if I break my DECKED system, can I buy replacement parts?