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Check out our most frequently asked questions on this page. For additional questions related to product education, tax exempt orders, install support, concerns about online order, or a dad joke, contact our CX team at service@decked.com or click the blue chat bubble to connect with us online; we're not dumb bots.
If you more information about shipping or returns, check out our shipping and return policies here.
If you are a dealer and need support, contact orders@decked.com. If you want to become a dealer fill out our "Become a Dealer" form here.
If you manage a fleet, contact fleet@decked.com.
See All FAQsDo you make a system for my vehicle? I don’t see my vehicle listed on your website.
If your rig (talking to you 4Runners) is not listed on our website’s vehicle picker we do not have a DECKED Drawer System, CargoGlide or Tool Box for you. At this time we are unable to support custom modifications and any modifications to our products does void our warranty. For modular storage, check out our D-co Cases here.
Can I install any Drawer System into any truck? Will a second hand Drawer System fit my truck if it is the same length?
Our Drawer Systems are all make/model/year and bed length specific. Drawer systems will not fit different makes than they are designed for. If you check the technical specs they will be similars sizes, but every truck bed has a unique shape and bed wall contours that make our Drawer Systems specialized and custom fit to your truck.
How long does it take to receive an online order?
It typically takes 10-12 business days to receive your DECKED system. We ship our products out of Ohio so the closer you are to our hub the shorter the lead time.
Do you make an 8’ Drawer System?
We do make DECKED Drawer Systems for 8' trucks but they are not 8' long. So please note that while this product is designed for 8' pickup truck beds, it does not fill the entire bed cavity but leaves about 16"-19" of open space at the cab side end of the truck bed. This will allow customers to add a toolbox or transfer tank. Please refer to the technical specs for the exact cabside bed gap.
Do you make systems for SUVs?
Currently, we do not offer Drawer Systems for SUVs. With that said, check out our D-co Cases here where you can take a look at case line for modular SUV or garage storage.
Which DECKED products are compatible with each other?
If you are looking to combo a DECKED Drawer System and a Tool Box you cannot always do this. You can only combine these two products if your truck bed is 8'. Since the truck bed is 8' it will allow enough clearance to install a Drawer System and place a Tool Box towards the cab. If you are looking to combo a DECKED Drawer System and CargoGlide, check out the CargoGlide for Drawer System here.
What do I do if my system arrives damaged?
If your system arrives damaged you have two options:
Option one - You can reject the freight, make sure to take photos documenting how the system arrived and email service@decked.com with your order information. Our team will work on sending a replacement system.
Option two - If the pallet and box have minimal signs of damage please take possession of the the freight. If anything is damaged please take a photo and email service@decked.com so we can work on sending a replacement part.
Are locks included with the Drawer System?
Locks are not included in your purchase for a DECKED Drawer System. This will be an additional accessory and can be found here. If you would like to order additional locks with the same key, find our our replacement locks/keys here.
Locks are included with the DECKED D-co Case Minuteman and Tool Box.
Do you have replacement parts?
We do sell replacement parts. Please follow the hyperlink and it will take you to the replacement parts collection. If you have any other questions please let us know.
Does your system work with bed liners?
Spray in bed-liners are compatible with our products. You will have to remove BedRugs and drop-in liners before you install our products. Simply put, drop-in liners and BedRugs change the shape of the bed and our products are designed to fit the factory shape.
Spray in bed-liners are compatible with all of our systems.
Where is the single drawer option?
The single drawer is only available for midsize trucks (like a Tacoma or Colorado). All full-size trucks will have a two drawer system. At this time, there are no plans to make a single drawer system for full-size trucks.
Do your products work with a Gooseneck/5th wheel?
The DECKED Drawer System is not compatible with gooseneck or 5th wheel trailer hitches. This is because the center vert support is a key structural element to the overall system integrity and the system's 2,000lb payload and sits where the gooseneck or 5th wheel hitch resides.
Check out our Tool Box! It's our best solution for a 5th/gooseneck hookup currently!
How do I place a tax-exempt order?
If you would like to place a tax-exempt order, please contact us at service@decked.com, via chat on DECKED.com or phone at 208-913-1831. Tax-exemption must be applied prior to an order being placed and fulfilled. Once an order is place, taxes cannot be refunded.
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