Returns

We want to be sure you’re as happy with your DECKED products as we are. If you’re not satisfied with your DECKED.com purchase, we have a no questions asked return policy within 30 days of your purchase. Processing fees and return directions outlined below. 

For products purchased from an authorized dealer, their return policy applies— please contact the dealer directly for more information. All returns must be related to a DECKED.com order. We do not offer returns on items purchased outside of DECKED.com. 

The Ins and Outs of The DECKED Return Policy:
  • Returns for any DECKED product purchased from DECKED.com must be made within 30 days of receiving the shipment for the return to be received and validated.
  • It must include a DECKED specific RMA number. Every return must include the DECKED RMA number to ensure the refund is processed.
  • Directions for DECKED Drawer System, DECKED Tool Box, and DECKED CargoGlide returns:
  • These products have a $350 return charge that will be deducted from the refund once the product is received.
  • In order to return a Drawer System, Tool Box or CargoGlide, the item must be packaged and attached to a wooden pallet. DECKED does not cover the pallet and the packaging for return freight shipment. You can reuse your original packaging as long as it's secured.
  • DECKED covers the freight cost and will supply a return shipping label and RMA number. More detailed directions for shipping will be included in email received after filling out our return form. 
  • To generate a RMA number and a return label for a Drawer System, CargoGlide, or Tool Box: START YOUR RETURN HERE 
  • To generate an RMA number for accessories, START YOUR ACCESSORY RETURN HERE
  • Directions for accessories and apparel returns (returns not including a Drawer System, Tool Box or CargoGlide):
  • There is no return processing fee for these products. 
  • Returns must have an RMA number written on the packaging or shipping label.
  • Customer is responsible for return shipping.

 

Return Shipping Address:

DECKED Returns

25401 Elliott Rd, Defiance, OH 43512

Questions? Contact the DECKED Customer Service Team: orders@decked.com