DECKED Dealer Return Policy

Dealer Return Policy for CargoGlide, Drawer System and Tool Box returns:

• DECKED has a 30 day return policy from the date the freight was delivered.
• There is a 15% re-stocking fee per returned unit.
• Dealers are responsible for the return freight. If DECKED arranges the freight for the account, it will be deducted from the credit memo.
• DECKED RMA #’s must be present on the paperwork and the returning carton(s).
• All Drawer System and Tool Box returns must be sent to the Defiance, OH location.
• All CargoGlide returns must be sent to the St. George, UT location.
• Damaged freight should be refused at the time of delivery and marked as such on the carrier’s paperwork.
• Any freight returned after the 30 day delivery window will incur additional charges. Please contact your DECKED RSM with photos of the freight, original invoice or PO # and explanation for the return. An RMA # will not be produced without this information.
• DECKED will not credit any returns for freight damage for accounts that arrange their own freight.

Return policy for accessories:

• Dealers need to obtain an RMA # from DECKED and return the accessory at their own cost.
• Any returns received without an RMA # on the paperwork or box will not be credited.
• All accessory returns must be sent to the Defiance, OH location.

Return addresses: