War(ranty) Stories From Longtime DECKED Customers
Trucks get beaten up. So does every accessory and modification that goes along with them. Whether you’re throwing 2,000 pounds of concrete into a work truck, thrashing your pickup over washboard trails on an overland trip, or loading up after a frozen morning in the hunting blind, your setup needs to be ready.
We build our gear to keep you and your rig out there, on the road, getting after it. But sometimes things go sideways. What then?
When a brand throws out the term "Lifetime Warranty," it’s natural to roll your eyes. Is it actual lifetime durability and support, or just ten pages of fine print designed to dodge your claim like a prime Floyd Mayweather, Jr.?
This is why we call our lifetime warranty the No BS Lifetime Warranty. The “Lifetime Warranty” part represents our commitment to building durable gear we believe in, but not stopping there. Sometimes we mess up, sometimes you mess up or sh*t just happens — either way, we’re dedicated to backing our products for as long as you own them. The “No BS” part? That’s simple: full support, zero hassle.
But talk is cheap coming from us. So we’ll let some other folks — longtime DECKED customers — do the talking.
Insurance Wouldn't Cover It. So DECKED Did.
“My truck was stolen. ... Fortunately it was recovered but in the process it was wrecked... There was no sign of visible damage to the System but I was concerned that the system could be compromised and leak again due to the collision. DECKED confirmed this was a possibility and provided me a document to show my insurance. After fighting with [my insurance] for a month they still would not pay. ... DECKED’s solution was simple and immediate: if the insurance wouldn’t fix the problem, they would. They just GAVE me an entire new System free of charge! Their reasoning was simply, ‘If this guy has been fighting with insurance for a month he’s done enough and let’s take this burden off his plate.’”
— Andy W.
Test Us. We’re Ready.
“I have a 59" bed, and my CargoGlide makes the most of it. The true test of a company isn't just the quality of their products, but the service after the sale. I had a few quality control issues that were quickly addressed, no arguments, just solutions."
— John G.
Thorough, Through, and Through
“I contacted DECKED customer service because there were a couple of cracks... I got a reply email that they were sending me replacement parts, they also saw something in the picture that wasn’t causing any issues at the moment but they said it could so they went ahead and replaced that as well. I highly recommend this System their customer service is outstanding.”
— Michael L.
Better. Faster. Stronger.
"I love my DECKED Drawer System. I have had it a long time... DECKED sent me the pieces (the two decks and the middle rail) at no cost to fix it. I swapped out the damaged components and good as new. THANK YOU DECKED!!"
— Benny S.
The Convert
"Just got done processing a warranty issue and it was resolved with no headache and a very simple process. Absolutely love the Tool Box. Hands down the best sealed and built box I’ve owned and I’ve been through everything from Weather Guard to off-brand toolboxes and everything in between... Had it for 4 years and counting now! Thank you all for making a great American-made product."
— Shawn A.
You gonna pull those pistols or whistle Dixie?
“If DECKED customer service was an old west gunslinger, they'd be a true 'quick draw.' Had a crack in one drawer front upon delivery... At high noon on day after install I did a "chat" thing with customer service. ... Around the time my shadow was starting to grow I stepped out into the dusty streets of email... them range rider DECKED customer service folk sent me an email already! ... I poised for disappointment. No need to draw? ALL GOOD YOUR REPLACEMENT DRAWER IS BEING SHIPPED! I shuffled over to the Cafe and kissed Ms. Kitty on the cheek.”
— David P.
The Bottom Line
You need equipment that works as hard as you do, whether you're pushing your Drawer System past the 100,000-mile mark or outfitting a fresh work truck.
That’s why we build DECKED systems the way we do: ridiculously tough, weatherproof, and ready for the long haul. But if things go wrong, as they sometimes do, you can rest easy knowing you’re supported by a crew that won’t let you down. No fine print, no empty promises, no BS.
