two trucks driving up a steep mountain road

Shipping & Returns

Shipping Policy

Shipping takes on average 2-10 business days depending on delivery location and is FREE.
At this time we are experiencing overwhelming demand on our new CargoGlide line and delays are noted once you add product to cart. To secure your spot in line, order now!

We ship from Defiance, Ohio so depending on how close you are to Ohio, timing may vary. Please note that products may ship earlier than expected, so please keep an eye on your emails as we will ship as soon as your product is built. Most of our products ship via LTL freight. LTL freight tracing isn't great so we do not have tracking for most orders. If we have tracking, we will send it to you once your product ships.

If you live in Alaska or Hawaii, we are unable to ship to you at this time, so check out our Dealer Locator here to find products near you.

DECKED does not recommend using freight forwarding services if you live outside of the contiguous US where we do not service. If you set up a freight forwarder to deliver your online order DECKED will not be responsible for delays, or lost shipments since the transfer of goods is outside DECKED's shipping and logistics.

Your order will ship via a large truck from a contracted freight carrier that specializes in shipping large parcels. Our Drawer Systems, Tool Boxes, and CargoGlides are shipped via LTL freight; DECKED covers the freight for Drawer Systems, Tool Boxes, and CargoGlides.

RECOMMENDED: If delivery is to a business address, the freight company assumes normal business hours and delivery will happen between 8-5 pm Monday-Friday.
DECKED will provide a truck with a lift gate to get the freight to street level, if needed.

Our freight expense DOES NOT cover, and you will be charged for:

Driver bringing the freight indoors
Limited access fees (gates, security, low hanging trees, etc.)
Moving the freight from the delivery address to another location

Make sure to inspect freight for any damage, indicate superficial damage to carton on delivery receipt and/or refuse shipment altogether if damage to product is visible.

SHIPPING POLICY

All DECKED Drawer Systems, Tool Boxes, CargoGlides, and Accessories ship FREE anywhere in the contiguous U.S and Canada.

All Full-size Drawer Systems come standard with the following accessories included at no extra charge:

(1) Sixer 16
(1) Halfrack 32
(1) Drawerganizer
(2) Drawer Dividers
(4) Stash Bins
(4) D-Ring Tie Downs

All Midsize Drawer Systems come standard with the following accessories included at no extra charge:
(1) D-co Bin
(1) Sixer 16
(1) Halfrack 32
(4) Stash Bins
(4) D-Ring Tie Downs

Rambox and Service Body Drawer Systems come standard with the following accessories included at no extra charge:
(1) Sixer 16
(1) Halfrack 32
(2) Drawer Dividers
(1) Drawerganizer

All DECKED Tool Boxes come standard with the following accessories included at no extra charge:
(1) Tool Box Tray
(1) Snack Tray

All DECKED Tool Boxes come standard with the following accessories included at no extra charge:

(1) Tool Box Tray
(1) Snack Tray

Shipping takes on average 2-10 business days depending on delivery location and is FREE.

At this time we are experiencing overwhelming demand on our new CargoGlide line and delays are noted once you add product to cart. To secure your spot in line, order now!

We ship from Defiance, Ohio so depending on how close you are to Ohio, timing may vary. Please note that products may ship earlier than expected, so please keep an eye on your emails as we will ship as soon as your product is built. Most of our products ship via LTL freight. LTL freight tracing isn't great so we do not have tracking for most orders. If we have tracking, we will send it to you once your product ships.

If you live in Alaska or Hawaii, we are unable to ship to you at this time, so check out our Dealer Locator here to find products near you.

DECKED does not recommend using freight forwarding services if you live outside of the contiguous US where we do not service. If you set up a freight forwarder to deliver your online order DECKED will not be responsible for delays, or lost shipments since the transfer of goods is outside DECKED's shipping and logistics.

Your order will ship via a large truck from a contracted freight carrier that specializes in shipping large parcels. Our Drawer Systems, Tool Boxes, and CargoGlides are shipped via LTL freight; DECKED covers the freight for Drawer Systems, Tool Boxes, and CargoGlides.

RECOMMENDED: If delivery is to a business address, the freight company assumes normal business hours and delivery will happen between 8-5 pm Monday-Friday.
DECKED will provide a truck with a lift gate to get the freight to street level, if needed.

Our freight expense DOES NOT cover, and you will be charged for:

Driver bringing the freight indoors
Limited access fees (gates, security, low hanging trees, etc.)
Moving the freight from the delivery address to another location

Make sure to inspect freight for any damage, indicate superficial damage to carton on delivery receipt and/or refuse shipment altogether if damage to product is visible.

DRAWER SYSTEM SHIPPING DIMENSIONS

Full-Size Truck Short: 68" x 39" x 24" | 256 lbs

Full-Size Truck Standard: 78" x 39" x 24" | 281 lbs

Midsize Truck Short: 58.5" x 43" 19" | 235 lbs

Midsize Truck Standard: 68.5" x 43" x 19" | 262 lbs

Rambox Short: 68" x 39" x 24" | 256 lbs

Rambox Standard: 78" x 39" x 24" | 281 lbs

Service Body: 78" x 39" x 24" | 281 lbs

Cargo Van Short: 68" x 39" x 24" | 256 lbs

Cargo Van Standard: 78" x 39" x 24" | 281 lbs

CARGOGLIDE SHIPPING DIMENSIONS

TOOL BOX SHIPPING DIMENSIONS

DECKED Tool Box (with ladder): 25.5" x 77"w x 23" | 145 lbs

DECKED Tool Box (without ladder): 25.5" x 77" x 23" long | 132.5 lbs

RETURN POLICY

We want to be sure you’re as happy with your DECKED products as we are. If you’re not satisfied with your DECKED.com purchase, we have a no questions asked return policy within 30 days of your purchase.

RETURN POLICY

We want to be sure you’re as happy with your DECKED products as we are. If you’re not satisfied with your DECKED.com purchase, we have a no questions asked return policy within 30 days of your purchase. Processing fees and return directions outlined below.

For products purchased from an authorized dealer, their return policy applies— please contact the dealer directly for more information. All returns must be related to a DECKED.com order. We do not offer returns on items purchased outside of DECKED.com.

The Ins and Outs of The DECKED Return Policy:

Returns for any DECKED product purchased from DECKED.com must be made within 30 days of receiving the shipment for the return to be received and validated.
It must include a DECKED specific RMA number. Every return must include the DECKED RMA number to ensure the refund is processed.
Directions for DECKED Drawer System, DECKED Tool Box, and DECKED CargoGlide returns:
These products have a $350 return charge that will be deducted from the refund once the product is received.
In order to return a Drawer System, Tool Box or CargoGlide, the item must be packaged and attached to a wooden pallet. DECKED does not cover the pallet and the packaging for return freight shipment. You can reuse your original packaging as long as it's secured.
DECKED covers the freight cost and will supply a return shipping label and RMA number. More detailed directions for shipping will be included in email received after filling out our return form.
To generate a RMA number and a return label for a Drawer System, CargoGlide, or Tool Box: START YOUR RETURN HERE
To generate an RMA number for accessories,
START YOUR ACCESSORY RETURN HERE
Directions for accessories and apparel returns (returns not including a Drawer System, Tool Box or CargoGlide):
There is no return processing fee for these products.
Returns must have an RMA number written on the packaging or shipping label.
Customer is responsible for return shipping.