DECKED Dealer Return Policy
Dealer Return Policy for CargoGlide, Drawer System and Tool Box returns:
- DECKED has a 30 day return policy from the date the freight was delivered.
- There is a 15% re-stocking fee per returned unit.
- Dealers are responsible for the return freight. If DECKED arranges the freight for the account, it will be deducted from the credit memo.
- DECKED RMA #’s must be present on the paperwork and the returning carton(s).
- All Drawer System and Tool Box returns must be sent to the Defiance, OH location.
- All CargoGlide returns must be sent to the St. George, UT location.
- Damaged freight should be refused at the time of delivery and marked as such on the carrier’s paperwork.
- Any freight returned after the 30 day delivery window will incur additional charges. Please contact your DECKED RSM with photos of the freight, original invoice or PO # and explanation for the return. An RMA # will not be produced without this information.
- DECKED will not credit any returns for freight damage for accounts that arrange their own freight.
Return policy for accessories:
- Dealers need to obtain an RMA # from DECKED and return the accessory at their own cost.
- Any returns received without an RMA # on the paperwork or box will not be credited.
- All accessory returns must be sent to the Defiance, OH location.
25401 ELLIOTT RD
DEFIANCE OH 43512
3884 S RIVER RD
ST. GEORGE UT 84790