Shipping & Returns
DECKED Drawer Systems and the DECKED Tool Box ship FREE anywhere in the continental U.S. As of 1/5/2021 all DECKED Drawer Systems ordered come standard with the following accessories included at no extra charge (and included in our FREE Drawer System shipping policy):
- (1) D-Box Desert Tan
- (1) Crossbox Desert Tan
- (1) DRAWERGANIZER™
- (2) Wide Drawer Dividers - Fits all full-size truck and cargo van System Drawers and the wide midsize System Drawer (does not fit narrow midsize System Drawer).
When included with a Drawer System order, additional accessories ship for a flat $25 rate. DECKED accessories not included with a Drawer System order (purchased separately) will ship UPS at prevailing rates based on your delivery address. So order up additional accessories with your DECKED Drawer System order!
Orders are processed and shipped within 5-7 business days (typically within 3 business days). Shipping takes an average of 7-14 days. If you live in Alaska or Hawaii, shipping will be really expensive, give us a call for more information 208-806-0251 or email email@example.com, we have solutions for you.
Your order will ship via a large truck from a contracted freight carrier that specializes in shipping large parcels. Once your shipment is ready for delivery, a representative from the freight company will call you to schedule your delivery date and time, generally within a 4-hour window during standard business hours (8 a.m. to 5 p.m.), Monday through Friday. Someone 18 years or older must be present to meet the driver and sign for the shipment when it is scheduled to arrive.
Our systems are shipped via LTL freight; DECKED covers the freight for systems:
- RECOMMENDED: If delivery is to a business address, the freight company assumes normal business hours and delivery will happen between 8-5 pm Monday-Friday.
- If delivery is to a residential address, an appointment will be made by the freight company/driver directly with the consumer to arrange for delivery.
- DECKED will provide a truck with a lift gate to get the freight to street level, if needed.
Our freight expense DOES NOT cover, and you will be charged for:
- Redelivery fee for any missed appointments
- Driver bringing the freight indoors
- Limited access fees (gates, security, low hanging trees, etc.)
- Moving the freight from the delivery address to another location
Make sure to inspect freight for any damage, indicate superficial damage to carton on delivery receipt and/or refuse shipment altogether if damage to product is visible.
TOOL BOX SHIPPING DIMENSIONS:
DECKED TOOL BOX (WITH LADDER): 25.5" x 77"w x 23" | 145 lbs
DECKED TOOL BOX (WITHOUT LADDER): 25.5" x 77" x 23" long | 132.5 lbs
DRAWER SYSTEM SHIPPING DIMENSIONS:
FULL-SIZE TRUCK SHORT: 67" x 39" x 23" | 241 lbs
FULL-SIZE TRUCK STANDARD: 78" x 39" x 23" | 270 lbs
RAMBOX SHORT: 67" x 39" x 23" | 241 lbs
RAMBOX STANDARD: 78" x 39" x 23" | 270 lbs
SERVICE BODY: 48" x 78" x 23" | 260 lbs
CARGO VAN SHORT: 67" x 39" x 23" | 241-250 lbs
CARGO VAN STANDARD: 78" x 39" x 23" | 267 lbs
Verify that you have received the correct system for your vehicle BEFORE you open anything or begin your assembly. Please include UNASSEMBLED in the system return info as "unused" doesn't specify that nothing has be put together.
DECKED 30-DAY RETURN POLICY:
Buyer Beware (aka Caveat Emptor): Returns of DECKED systems and accessories must be made within 30 days of receiving the shipment. All product returns are subject to a 20% restocking fee and return freight expenses. If the product has been opened and is not in its original condition, returns will be subject to costs associated with any repackaging and missing part replacement costs. Products which have be un-cartoned and assembled in any manner will not be eligible for any return. DECKED accessories and other DECKED product returns must also be in the original packaging. If you have further questions, buyer's remorse, or just need someone to cheer you up, please call DECKED customer service at 208-806-0251.
Systems purchased from a DECKED reseller should be returned to, and are subject to the return policy of, that reseller.
DECKED CUSTOMER SERVICE:
208-806-0251 | service@DECKED.com